Shipping policy

POP Mahjong ships products to customers in the United States and Canada.

Order Processing

Orders are processed after payment has been confirmed.

Processing times may vary depending on product availability, order volume, product type, and whether an item is in stock, made to order, or requires special preparation.

If a product has a specific processing or estimated delivery timeframe, that information will be displayed on the applicable product page.

Shipping Options and Delivery Times

Available shipping methods, estimated delivery times, and applicable shipping charges are displayed at checkout when available.

Delivery estimates are not guaranteed and may be affected by factors including:

Destination
Carrier delays
Product availability
Weather
Customs processing
Holidays
Other circumstances outside POP Mahjong's reasonable control

Customers are responsible for providing a complete and accurate shipping address. POP Mahjong is not responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.

Free Shipping

Free standard shipping is available on qualifying orders in the United States and Canada.

Eligibility and minimum order thresholds vary by market and are displayed on the applicable product page or at checkout.

Free-shipping offers apply only to eligible products and shipping methods.

Oversized products, including automatic mahjong tables, may be subject to separate delivery, freight, or installation terms and are not necessarily covered by standard free-shipping offers.

Standard Products

Standard products such as:

American Mahjong tiles and tile sets
Mahjong mats
Racks and pushers
Accessories

may be shipped using parcel carriers or other available delivery services.

Shipping methods may vary depending on the destination, package size, weight, inventory location, and fulfillment method.

Automatic Mahjong Tables and Oversized Products

Automatic mahjong tables and other oversized products require different shipping and handling arrangements because of their size, weight, installation requirements, and configuration.

Depending on the destination, these products may be delivered using:

Local delivery
Dedicated delivery
Freight service
Other arranged transportation

Delivery areas, shipping charges, installation availability, and other conditions may differ from those applicable to standard products.

Applicable delivery and installation information will be stated on the relevant product page, displayed at checkout where available, or confirmed with the customer before shipment.

Shipping Damage

Please inspect your order promptly after delivery.

If an item arrives with visible shipping damage, please:

Photograph the product
Photograph the outer packaging
Photograph any damaged shipping materials
Retain the packaging and shipping materials
Contact POP Mahjong as soon as possible

This information may be required to assist with a carrier claim and determine the appropriate resolution.

Please do not discard damaged packaging until the claim has been reviewed.

Delayed or Missing Shipments

If tracking indicates a delivery problem or your order has not arrived within the expected delivery period, please contact POP Mahjong.

We will review the available shipping information and, where appropriate, work with the carrier to investigate the shipment and determine the appropriate next steps.

If we are unable to ship an order within the stated shipping timeframe, we will provide any delay, cancellation, or refund options required by applicable law.