Refund policy

At POP Mahjong, we take pride in the quality of our products and want customers to understand our return and refund terms before placing an order.

Please review this policy carefully before completing your purchase.

All Sales Are Final

Unless otherwise required by applicable law, all sales are final.

POP Mahjong does not accept returns, exchanges, or refunds for customer-preference reasons, including but not limited to:

• Change of mind
• Color or design preference
• Ordering the wrong product, size, style, or quantity
• Finding the same or a similar product at a different price
• No longer needing or wanting the product
• Products that do not match personal expectations when the item received is consistent with the product description and images

Please review all product information carefully before placing your order.

Sale and Promotional Items

Products purchased during a sale, promotion, clearance event, special offer, or other discounted promotion are final sale and are not eligible for return, exchange, or refund.

This does not affect claims involving products that arrive damaged, defective, incomplete, or incorrect.

American Mahjong Tiles

American Mahjong tiles and tile sets are final sale and are not eligible for return or exchange for customer-preference reasons.

Once the original shrink-wrap, factory seal, protective packaging, or product packaging has been opened or removed, the product cannot be returned or exchanged due to change of mind, color preference, or other personal preference.

Minor variations in color, pattern placement, finish, or appearance may occur due to lighting, photography, screen settings, manufacturing processes, or printing processes and are not considered defects unless the product materially differs from its description.

Customized, Personalized, and Made-to-Order Products

Customized, personalized, specially configured, or made-to-order products are final sale.

These products cannot be returned, exchanged, or cancelled once production or customization has begun, except where required by applicable law or where the product arrives damaged, defective, incomplete, or incorrect.

Automatic Mahjong Tables

Automatic mahjong tables are subject to additional product-specific terms because of their size, shipping requirements, installation, mechanical components, electrical components, and configuration options.

Automatic mahjong tables are final sale and are not eligible for return or exchange due to change of mind, customer preference, space limitations, ordering the wrong model, or other non-defect-related reasons.

Tables that have been assembled, installed, operated, modified, disassembled, improperly transported, or damaged after delivery are not eligible for a standard return.

Customized or specially configured automatic mahjong tables are final sale.

Additional terms contained in the applicable product description or Automatic Mahjong Table Terms also apply.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives:

• Damaged
• Defective
• Incomplete
• Missing components
• Different from the product you ordered

Please contact POP Mahjong within 7 days of delivery whenever possible. This does not affect any rights you may have under applicable consumer protection laws.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the issue
• Photographs of the outer packaging and shipping materials if shipping damage is involved

We may request additional information reasonably necessary to evaluate the issue.

After reviewing the claim, POP Mahjong may provide, as appropriate:

• Troubleshooting assistance
• Replacement parts
• Replacement tiles
• Repair
• Replacement product
• Refund
• Another appropriate resolution

The appropriate resolution will depend on the nature of the issue, product involved, product availability, shipping considerations, and applicable consumer protection laws.

Replacement Tiles and Parts

Where reasonably possible, POP Mahjong may provide replacement tiles or replacement components for products that develop an isolated defect or arrive with a missing or damaged component.

Replacement availability may depend on whether the applicable product, color, design, component, or model remains in production or in stock.

For automatic mahjong tables, troubleshooting or replacement of individual components may be used where appropriate before replacement of the entire table.

Shipping Damage

If an item appears to have been damaged during transportation, please retain:

• The product
• Original packaging
• Shipping carton
• Protective materials
• Shipping label

Do not discard damaged packaging before contacting us, as photographs or inspection of the packaging may be necessary to process a carrier claim.

Where shipping damage is confirmed, POP Mahjong will provide appropriate instructions for repair, replacement, return, or refund.

Return Authorization

Products should not be returned to POP Mahjong without prior authorization.

If POP Mahjong determines that a return is necessary to resolve an approved damaged, defective, incomplete, or incorrect-item claim, we will provide return instructions.

Unauthorized returns may be refused or delayed.

Return Shipping for Approved Claims

Where POP Mahjong confirms that a return is required because of:

• A product defect
• Shipping damage
• An incorrect item
• An error by POP Mahjong

We will provide appropriate return shipping instructions.

Customers should not independently arrange an expensive return shipment without first contacting POP Mahjong unless specifically instructed to do so.

Refunds

Where a refund is determined to be the appropriate resolution for an approved claim, the refund will normally be issued to the original payment method.

Processing times may vary depending on the bank, credit card issuer, payment processor, or Shopify payment system.

Shipping charges may also be refunded where required by applicable law or where POP Mahjong determines that the issue resulted from a defect, shipping problem, or fulfillment error.

Order Cancellations

Orders may begin processing shortly after they are placed.

If you need to request cancellation, please contact POP Mahjong as soon as possible.

Cancellation is not guaranteed once an order has entered processing, fulfillment, customization, production, or shipment.

Customized, personalized, made-to-order, and specially configured products cannot be cancelled once production or customization has begun.

If an order cannot be shipped within the stated shipping timeframe, applicable consumer protection laws will apply. For U.S. orders, this may include providing the customer with the option to consent to a shipping delay or cancel the order for a prompt refund.

Orders Not Received

If tracking indicates a delivery problem or your order has not arrived within the expected delivery period, please contact POP Mahjong.

We will review the shipment information and, where appropriate, work with the carrier to investigate the shipment and determine the appropriate resolution.

This policy does not limit any rights customers may have regarding merchandise that is not delivered.

Exchanges

POP Mahjong does not offer standard exchanges for customer-preference reasons.

If an order arrives damaged, defective, incomplete, or incorrect, a replacement product or component may be offered as part of the resolution process.

How to Report a Problem

Please contact POP Mahjong through our Contact page.

Please include:

• Your name
• Order number
• Description of the issue
• Relevant photographs or video

For damaged, defective, incomplete, or incorrect orders, please contact us within 7 days of delivery whenever possible.

Consumer Rights

This policy does not exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws in the United States or Canada.

Where applicable law provides greater rights or remedies than this policy, the applicable law will prevail.